Position Title: Admissions Officer
Location: Tara Pattana International School, Pattaya, Thailand
Reports to: Admissions Manager
Salary: 30K
Contract Type: Full-time
Role Summary:
We are seeking a proactive and personable Admissions Officer to join our team at Tara Pattana International School. This role is pivotal in ensuring a welcoming and efficient admissions experience for all prospective families. The successful candidate will support the full admissions process, from initial enquiry to enrolment, while delivering outstanding customer service and representing the values of the school.
Key Responsibilities:
- Lead Follow-Up & Pipeline Management
- Respond promptly to all new enquiries via phone, email, and in-person.
- Follow up on leads daily to ensure high engagement and conversion.
- Maintain accurate and up-to-date records in the CRM (HubSpot or equivalent).
- School Tours & Customer Experience
- Conduct warm, informative school tours for prospective families.
- Provide a professional and positive first impression of TPIS at all times.
- Ensure all visitors feel welcomed and informed.
- Admissions Process Support
- Guide families through the full admissions journey, including documentation, assessments, and enrolment.
- Liaise with academic and admin teams to schedule assessments and manage onboarding.
- Ensure timely communication with families at each stage of the process.
- Customer Service & Relationship Building
- Build strong relationships with prospective parents and students.
- Provide personalised and responsive service tailored to each family’s needs.
- Resolve queries and concerns in a timely and professional manner.
- Administrative Support
- Support the Admissions Manager with reporting, file management, and day-to-day operations.
- Ensure all admissions paperwork is complete and accurate.
- Prepare tour packs and maintain admissions materials as needed.
Required Qualifications & Skills:
- Bachelor’s degree preferred.
- Minimum 1–2 years of experience in a customer service, sales, or administrative role (experience in schools or education is a plus).
- Excellent verbal and written communication skills in English.
- Chinese is a plus.
- Friendly, warm, and professional personality with strong interpersonal skills.
- Organised, detail-oriented, and able to manage multiple tasks efficiently.
- Tech-savvy and comfortable using CRM systems and MS Office/Google Workspace.
The School: Tara Pattana International School is a community school at the centre of a rapidly developing area of Pattaya. All instruction – other than Thai and Mandarin lessons – is through English. We actively encourage collaboration within our community to share learning opportunities through cultural celebrations, sports, arts, music and theatrical events. The school has a real mix of international students that creates a spirit of internationalism based on diversity, respect and understanding. Find out more information about the school, visit our school website: www.tpis.ac.th
Preferred:
- Thai national or legal right to work in Thailand.
- Additional language skills (e.g., Chinese, Russian) are an advantage.
- Interest in education and international schooling environments.
Safeguarding: We take great care to safeguard the children in the school. Applicants must have an up-to-date police clearance certificate. The selection process will include checks with previous employers as well as verification of qualifications.
How to Apply: Applications should be sent via email (hr@tpis.ac.th) addressed to Ms Jee Dickson-Smith, the School Manager, and include:
- A letter of application in English
- Your Curriculum Vitae with a recent photograph.
- The full contact details of three referees (one of whom must be your current employer).
Please note that due to the volume of applications we receive, only shortlisted candidates will be contacted.